How to make a complaint

Most of our customers have a great experience when shopping with Ben Harad. However, we know that there may be occasions where things can go wrong, and you may wish to make a complaint.

We want to make this as simple and easy for you as possible, and ensure that we address your experience in a timely manner. We therefore endeavor to resolve complaints within 14 days of receipt. There may be occasions whereby this is exceeded. However, we will inform you of the progress of your complaint throughout.

Alternatively write to our Complaints team:

Write to us:
Bin Hard UK1 Ltd
458-464 Coventry Road
Small Heath
Birmingham
B10 0UG
Registered in England – 08709401